Complaints procedure

Complaints Procedure

At The Cleaning Hub Services Ltd, customer satisfaction is extremely important to us.

If you are unhappy with any aspect of our service, we encourage you to contact us as soon as possible so we can resolve the matter quickly and fairly.

Step 1

Email:
thecleaninghubservicesltd@gmail.com

Telephone:
07938 932154

Please provide:

Your name
Property address
Details of the issue
Photographs where appropriate

Step 2

We will acknowledge your complaint within two working days.

Step 3

Where necessary, we will arrange a site visit to inspect the issue.

Step 4

If the complaint is upheld, we will agree an appropriate resolution, which may include:

Re-attending the property
Rectifying the issue
Partial refund where appropriate

Our Commitment

We treat every complaint fairly, professionally and respectfully.

Our aim is always to resolve issues promptly and maintain excellent customer relationships.